How can I get the battery changed in my Dakota watch?
You can bring your watch to a Dakota Watch Company store location near you or send your watch carefully packaged to: Dakota Watch Company -- Attn: Customer Service / Battery Replacement - 10179 Commerce Park Drive - Cincinnati, OH 45246. Make sure to enclose a check or money order for $15.95 for this service. Thank you!
|
Doesn't my watch stay water resistant forever?
No. Opening the watch compromises the level that the watch is water resistant. The age of the watch also plays a vital role in the watch remaining water resistant. As time passes, external factors can cause the gaskets inside of the case and in the crown of the watch to deteriorate. In addition to this, the crystal may have hairline cracks or may contract and expand due to extreme changes in temperature. Because of this, it is always a good idea to have your watch's water resistance tested whenever you have a battery replaced.
|
How do I get Instructions for my Dakota watch?
We have most of the instructions posted on our website ("Instructions" link located in Resources in left menu bar). If you cannot find the instructions to your particular watch, please email customer service at customerservice@dakotawatch.com with the five digit sku number that is located on your warranty card or receipt.
|
Who actually manufacturers the watches?
Dakota Watch Company is the manufacturer. There is no middleman therefore we can pass this savings to our customer.
|
I have never heard of Dakota Watch Company. How can I be assured that the company will still be around if I need warranty work or need a replacement band?
The Dakota Watch Company was established in 1945. Since we have expanded to over 170 locations in 20 states. Our humble beginnings were mainly focused on watch repair and other minor repair services. From this we have evolved into one of the nation's largest watch retailers.
|
How long is the warranty on my watch?
All Dakota and Berenger watches receive at least a five-year limited warranty. Styles such as our Q3 and REQ series come with a limited 10-year warranty.
|
What does the Dakota warranty cover?
The warranty covers the internal mechanism against defects in workmanship. The external parts of the watch that can be damaged by outside factors are not covered. There are minimal charges for these parts. In addition to the warranty, your first battery replacement and water resistance test is free!
|
What happens if my watch needs a warranty repair?
Send your watch carefully packaged to: Dakota Watch Company - Attn: Customer Service - 10179 Commerce Park Drive - Cincinnati, Ohio 45246. - Make sure you include a copy of your purchase receipt and a check or money order for the return shipping cost (see warranty card for shipping costs). Please include a letter describing the problem with the watch.
|
Can I take my watch to a Dakota Store location for any warranty work?
Yes, you can take your watch, with the original receipt, to a location near you. If you need warranty repair, they will send your watch to the above address at no cost to you. The watch will be returned to that same store location upon completion.
|
Can I take the watch to a Dakota Store location for the free battery replacement and water test?
Yes, as long as the watch was purchased from the Dakota Watch Company website, or from a Dakota Watch Company store location. You will need to present your original reciept for this service. Please refer to your warranty card for additional information.
|
Where do you ship my watch from?
Your watch is shipped from our Corporate Headquarters in Cincinnati Ohio.
|
When can I use my accrued watch club dollars?
Your watch club dollars will not be available for use until your order has been processed, completed and shipped.
|